Primo Gaming Privacy Policy for Philippines Players

When you register for an account on the primo gaming platform, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect your billing address and payment details when you make a deposit or request a withdrawal, though full payment card numbers are never stored on our servers. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and ensure the platform runs smoothly for all players in the Philippines.

The personal information we collect is used exclusively to operate and improve the primo gaming platform for players based in the Philippines. Your account details are used to verify your identity, process deposits and withdrawals in Philippine pesos, and communicate important account updates to you. We use your activity data to personalise your experience, recommend relevant games or promotions, and ensure that responsible gaming tools are applied correctly to your account. Your contact information may be used to send you service-related notifications, such as security alerts or changes to these policies — we do not send unsolicited marketing messages without your consent. We may also use aggregated, anonymised data to analyse platform performance and improve our services, but this data cannot be used to identify any individual player.

Primo gaming does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with trusted service providers who assist in the operation of the platform, including payment processors, identity verification services, and fraud prevention partners — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required by law or by a regulatory authority to disclose your information, and we will comply with such requirements while notifying you where legally permitted to do so. If the platform undergoes a business transfer or acquisition, your data may be transferred as part of that transaction, and you will be informed in advance. All third-party partners who handle your data are required to maintain security standards that are at least equivalent to our own.

We use industry-standard encryption protocols to protect your personal and financial data both in transit and at rest on our servers. Access to your account information is restricted to authorised personnel only, and all internal access is logged and regularly audited. Our platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that affects your personal information, we will notify you and the relevant regulatory authorities within the timeframes required by applicable law. We strongly encourage you to use a strong, unique password for your account and to contact our support team immediately if you suspect any unauthorised access to your account.

The primo gaming platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly on your device. Essential cookies are required for core functions such as keeping you logged in and remembering your preferences between sessions. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

As a registered player, you have the right to request access to the personal data we hold about you at any time, and we will provide a copy within a reasonable timeframe. If any of your personal information is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance purposes. If you wish to withdraw your consent for any specific use of your data, you can do so by contacting our support team, though this may affect your ability to use certain platform features. For any data-related requests or concerns, please reach out to the support team through the contact details available on the platform.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable laws and regulations, including anti-money laundering and gaming compliance requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with standard regulatory requirements in the Philippines. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. If you request the deletion of your account, we will begin the data removal process promptly while retaining only the records we are legally required to keep. You will be informed of the specific retention periods applicable to your data upon request.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via the email address associated with their account or through a notice displayed upon login. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether any updates have been made since your last visit. We encourage you to review this page periodically to stay informed about how your personal information is being handled. Continued use of the platform after any update takes effect constitutes your acceptance of the revised Privacy Policy.